The look and feel of your live chat

That’s right, you can integrate this live chat software into your website without spending a dime. It’s a no-brainer, really. Plus, Chatway boasts a range of basic and advanced features, making communication easy every step of the way.

Endless Conversations: With no limit to the number of interactions, you can engage in countless chats with website visitors or customers, making this feature a great benefit of our free live chat app.

Segmentation: Using tags, custom data, and segments, chats can be grouped based on various criteria such as conversation topics, customer whatsapp lead location, or management agent, facilitating efficient organization and management.

Notifications: Agents can receive timely alerts via

email, web, or mobile that notify them of new customer chats or responses, enabling quick responses and engagement.

Unlimited Agents: Use Chatway live chat software to its fullest extent by having multiple agents (support representatives) handle chats at the same time. This feature is invaluable in efficiently managing customer support, especially

during peak hours.

Chat Assignment: Chats are assigned to specific agents based on their expertise or availability, ensuring that customers are connected to

the best agent to effectively meet safety authentication score: discover the new concept created by clearsale their needs.

Chat Supervision : Supervisors have the

ability to monitor ongoing chats and step in

to assist agents as needed, ensuring high-quality customer service standards are maintained.

Analytics : Chatway offers essential analytics

on live chat activity, including metrics such as resolved and unresolved chats, total chats within a specified time frame, and more.

Email and Facebook Messenger Integrations: Chatway integrates seamlessly with your existing email and Facebook Messenger chile business directory accounts,

consolidating all your customer

conversations into one manageable platform.

Mobile Accessibility: Enable agents to stay connected and responsive while on the go with the convenience of accessing and managing chats through our mobile app.

Confidential Notes: Agents can seamlessly integrate private notes into chats, ensuring that sensitive information or internal discussions remain private and invisible to customers. This feature facilitates efficient tracking of conversation details and enables seamless information sharing between agents.