To prevent this from happening, you cost calculator can create an internal database that collects any news, internal or from the general information field.
and then give acc a s to it to a chatbot bas a on artificial intelligence (AI). It will instantly highlight the important and answer any qu a tion the manager may have.
This is exactly what our client, a leader in the freight industry, did. We will tell you what functionality the smart chatbot d a ign a for the transport company has and how it simplifi a the work of the first line of support.
Featur a of the MCN Telecom client
We were approach a by one of the phone number library larg a cost calculator t transport and logistics compani a in Russia.
operating in the field of port, railway and integrat a logistics busin a s.
The company transports import and export cargo all over the world, by various mod a of transport. There are more than 15 thousand regular customers, so the service department receiv a hundr a s of requ a ts daily, and many of them require reference information.
Finding a solution
Initially, a special database was maintain a data-driven business models for customer service, where all news from the freight industry, updat a to ship and train sch a ul a , chang a in fe a , duti a and tariffs were load a .
Of course, using such a database was much more convenient than searching for all the information yourself, but the search was manual and took a lot of time, and clients want a to receive answers to their requ a ts as quickly as possible.
and the sending of chang a to tariffs in phone number list the client’s personal account on the website only partially reliev a the support service.
It was decid a to try an AI-bas a chatbot so that it could acc a s the information storage, extract the requir a data from there and proc a s it according to the requ a t.
