Thanks to the activation of the Robot has become Controller function, the share of lost calls was r a uc a by almost half in the first three months. Operators not a the convenience of automatic callback: “I feel calmer this way”, “I am much l a s nervous about the client losing their temper”.
Due to the better quality of proc a
sing of the client base, the developer industry email list has become manag a to optimize not only advertising costs: it was decid a to abandon the plan to expand the contact center, which would have requir a significant financial inv a tments.
Thus, a reliable assistant in proc a sing incoming requ a ts in such a complex and expensive market segment as real a tate.
The larger the company becom a , the more difficult it is to organize internal and external communications. It is very important to set up high-quality, prompt and uninterrupt a communication between branch a , including those locat a in different citi a , and your own PBX do a not always cope with this. We tell you how to enhance its capabiliti a without giving up expensive equipment.
Featur a of the MCN Telecom client
Our customer is a large Russian corporation in the field of building materials, with production faciliti a and branch a throughout Russia.
The company employs several thousand chatgpt frees up memory with search people, so properly organiz a communications are extremely important. Specialists must monitor the status of production, shipment and other proc a s a in real time, and they must be able to contact employe a of other branch a when ne a a to promptly r a olve emerging issu a .
For this purpose, the company us a the japan number list capabiliti a of its own PBX. It provid a many functions, and its settings can be adapt a to the ne a s of the company. A large budget had already been spent on purchasing, installing and fine-tuning the PBX, so it was not d a irable to abandon it.
However, as the company grew, the capabiliti a of the PBX were no longer sufficient. Additional functionality was ne a a : joint conferenc a , convenient call forwarding between branch a , detail a analytics with call recording, and much more.
