public sector success
learn why delivering personalized digital services is the fastest way to increase trust in government. We’ve partnered with the boston consulting group for a deep dive on the trust deficit between government agencies and their constituents.
Dig into the report
Meeting expectations for digital government services.
Digital services are part. Of everyone’s daily lives. You can order. Deliveries from a mobile device, transfer funds globally. Through your banking app, receive shopping. Recommendations based. On your purchase habits, or view your health records. Anytime by logging into your provider’s portal. The list goes on.
As constituents increasingly. Rely on digital services in every aspect of their lives. The demand for digital government services grows. 75% of respondents expect services to match the world’s thailand phone number list best private sector organizations and digital leaders. But many government agencies haven’t kept up with constituent expectations:
Federal agency websites have an accessibility issue
gov.uk has published nearly 8,500 document-based a company might alternatively forms, many of which are not fully accessible
agency contact center hold times are 122% longer
these issues and others lead constituents to believe the government aero leads doesn’t Prioritize the customer experience. Which leaves expectations unmet and makes. Gaining the public’s trust an uphill battle.
What if you could easily provide. Faster service? What if forms and paperwork. Could all be completed and submitted online? What if your. Agency could reduce administrative tasks and free. Up time to focus on the highest-priority cases?
