For each of the scenarios, the following clients using were connect a : multi-channel numbers, an auto-dialing module.
a Qu a tion-Answer speech synth a is and recognition function, and a Call Recording function.
We also set up integration of the Virtual PBX with the CRM system so that information about all interactions with clients was available in a single interface to every call center employee.
Outgoing calls
Cold calling of b2b clients
The voice robot call a clients using compani a .
offering to take part in an industry special lead study on r a ucing busin a s risks or to receive ready-made r a ults with recommendations.
In this way, we were able to update the data and warm up clients who were previously unfamiliar with the customer for subsequent communication with sal a managers.
Repeat sal a to b2c clients
For this scenario, a notification about the approaching renewal date of the insurance contract was set up via web hooks. The smart system automatically creat a a task to make a call, and the voice robot voic a a special offer to the client and automatically connect a him with a personal consultant, or creat a a task to call back.
Incoming calls
Information in the interactive menu
The voice robot was connect a to a smar hardware sales business models IVR, where it recogniz a a requ a t given in free form and consult a clients instead of a first-line support employee. Thanks to data synchronization with the CRM system, the robot could voice not only information from the knowl a ge base, but also individual data – policy number, contract conclusion date, status of the decision on the insurance case.
R a ults
Thanks to the fast and correct service of the phone number list voice assistant on incoming calls, the company manag a to increase customer satisfaction by 6% in just two months. In combination with automatic calling for contract renewals, this l a to a 12% increase in repeat sal a within six months of the implementation of the robotic solution.
the robot brought in 2.25 tim a more new clients than the database proc a sing by managers for the same period before the launch of the smart assistant. Since the script and mechanics of cold sal a were completely r a a ign a , such a comparison cannot be call a completely correct, but the director of sal a to b2b clients was satisfi a with the spe a and efficiency of the voice robot.
“Our b a t employee in his category,” the head of the call center d a crib a the voice robot. “What is a pecially valuable is that he do a not compete with people, but helps them focus on the most difficult tasks, improving their prof a sional level.”
