Chatbots are one of the most important tools a live chat app can have when it comes to providing high-level customer support and other services. If the chatbot also uses AI software, like the Lyro AI chatbot available on Tidio, the sky is the limit in terms of how you converse with customers.
Shopify Inbox is pretty lacking in this department. Without the help of a dedicated chatbot, users will have to make do with other features when conversing with their customers, such as pop-up chats, targeted emails, and in-app messaging.
3 – Shared Inbox
If you’re looking for a shared inbox, the aptly named Shopify Inbox app is the best option. It has a team inbox feature that will allow for better collaboration between team members. Emails addressed to this platform will be made available to everyone so that customer needs are met more quickly.
You don’t have this feature on Tidio, but emails can still be better managed by managing them all in one place using the app’s messaging channels feature.
4 – Integrations
One of the key benefits of live chat software is the ability to integrate with various social media and technology platforms to give you access to a wider customer base. Both Tidio and Shopify Inbox have a wide selection of platforms that they mobile phone number data can integrate with seamlessly.
Using Shopify Inbox, you can integrate the app with Facebook Messenger, Instagram, Apple Business Chat, Shopify, Freshchat, and Shopney. Tidio allows integration with HubSpot, Zendesk, Pipedrive, Google Tag Manager, Google Analytics, Shopify, WooCommerce, Wix, Magento, ShopWare, and many more platforms.
5 – Reporting and analysis
Proper e-commerce support wouldn’t be possible without the ability to assess how well your app is working and what impact it’s having on customer service, marketing, and sales.
Tidio excels when it comes to analytics and reporting features. If you need performance feedback to help you track your marketing and sales strategies, you can use the app to check your stream, channel, and operator performance, get suggestions real digital and security in financial transactions: how will it happen for improvement, compare data and graphs, and review various conversation metrics.
Again, this is another area where Shopify Inbox is overshadowed by its counterpart. There seems to be no dedicated analytics and reporting features on this app that would provide users with valuable insights.
Shopify Specific Features
If you use Shopify for your business or website, there are some features that are simply a must-have.
For example, you need to have easy chile business directory access to customer data so you can be ready to assist customers as they browse your products. That means access to cart contents and order history, and even being able to recommend products directly as you chat with customers. Tidio lets you do this using its order management feature, while the closest thing Shopify Inbox has to that is its lead nurturing option.
However, both platforms have impressive integration capabilities, Shopify integration being one of them. Therefore, you can be sure that you will find many Shopify-specific features on both Tidio and Shopify Inbox.
