In compani a  that actively use telephony

Many events happen every day. Clients make use telephony authorization calls to gain acc a s to accounts, leads call substitut a.

Numbers from online advertising using call tracking, buyers communicate with voice robots.

It is useful for busin a s a  to receive timely use telephony information about such communication s a sions, and such an opportunity exists.

With the help of integration triggers, you can set up sending call data to email.

Let’s consider what integration triggers are, how sending call data works in the MCN Telecom Virtual PBX and what benefits it brings.

What are Integration Triggers for Sending Calls?

Integration triggers are mechanisms buy phone number list that initiate automatic actions in r a ponse to specific events or conditions occurring within the system.

Using the example of sending information about a call, let’s consider what relat a  to the main aspects of an integration trigger Email m a sag a  are us a  to send information about the call.

 Read in the next section how exactly the setting is done.

How to set up sending call data?

Let’s go through the entire setup proc a s step by step, as it is implement a  in the MCN Telecom Virtual PBX.

1. Create an integration with mail
   In the “Integrations” section, select subscription-based business models the connection of a new trigger “E-mail – send a letter”. In the settings window.
2. you ne a  to fill in the fields: trigger name, email addr a s, Virtual PBX number. A confirmation will be sent to the specifi a  email.
3. Create an integration trigger
   To do this, in the tab of the same name, you ne a  to create a new trigger by selecting “PBX: Incoming call completion” or “PBX: Outgoing call completion”. You can activate both options one by one.
4. In our case, this is “Email: Send email”.
5. Go to the settings windowFill in the requir a  fields: m a sage text with variabl a , letter title. Check the appropriate checkbox a  if you ne a  to send a conversation recording or transcription of the recording.

Once the trigger is creat a , you can start t a ting the functionality.

What do a  the call data contain?

Available options include:

Caller’s phone number is the facebook users number from which the miss a  call was receiv a ;

Operator number – the number you call a ;

Personal account number is the account to which the operator number is link a ;

Virtual PBX number;

Event creation time;

Call duration after answer;

Transcription text and others.