Live chat systems are valuable resources for various types of businesses that deal with sales and customer service. These tools help representatives interact with potential customers, which can increase conversion rates and lead generation.
Overall, live chat apps help businesses telemarketing data build trust, improve customer service, and enhance user experience. However, finding the best fit can be difficult because there are so many options available.
Two of the most popular include LiveChat and 3CX. Both offer benefits to individuals and businesses hoping to build better relationships and take their brands to the next level. This article explores each option in detail to help you determine the best fit. Let’s dive in!
Live Chat Overview
Implementing LiveChat on your website comes with many benefits , such as proactive customer engagement, increased user satisfaction, increased conversions, and instant support. This tool turns your business goals into reality.
It offers many features to improve communication, including:
Chat features
LiveChat offers several chat features seo myths and legends: compression affects optimization performance that you can leverage on your website, such as:
- Chat Ratings
- File Sharing
- Notifications
- Chat Transfers
- Inactivity messages
- Chat Tags
- Canned responses
- Rich messages
- Chat Archives
- Message Previews
ticket office
Since 3CX is primarily a helpdesk, you’re probably wondering how LiveChat compares. While it doesn’t come with one, you can chile business directory integrate it with HelpDesk, which offers a 14-day free trial. Here are the features available:
- 24/7/365 Support
- DPPP compliance
- Data Security
- Automation
- Customer Message Management
- Collaboration
- Integrations with various tools
Reporting
It is important to have adequate reporting capabilities to show what is working. LiveChat offers these analytics:
- Dashboard
- Filters
- E-commerce Reports
- Customer Reports
- Agent reports
- Data export
- Chat Reportscuba business directory
- Data summaries
