If you’re already using the 3CX system, it’s convenient because live chat is available for free, as are WhatsApp and WordPress plugins for your website.
Likewise, 3CX offers a free forever plan for phone number lead those with less than 10 agents. It’s easy to upgrade to a paid tier when the time comes.
Pricing structure
You will find four 3CX pricing plans available:
- 3CX SMB Free – This is a free forever plan for up to 10 users. You get three deskphones, welcome messages, mobile/desktop apps, conversation links, business/holiday routing, video conferencing, WhatsApp, group messaging, live chat and more.
- 3CX SMB – This plan costs $195 (billed annually) and is per system (up to 20 users per system). You get the same benefits as the free version but upgrade to unlimited landlines, SMS support, listener intervention, call queues and more.
- 3CX Pro – With this plan you will how to optimize the use of fraud prevention components through machine learning pay $195 (billed annually). It is a per-system solution for up to 10 users and 4SC and is also unhosted. You will receive the same benefits as 3CX SMB, plus dedicated installation, CRM integration, call recording, SMS/MMS support, Microsoft 365 integration and hot desking.
- 3CX Ent – The Business tier is $245 (billed annually) for 10 users and 4SC and is unhosted. It offers all the features of the other plans plus start/stop call recording, skills-based routing, MS Teams and a custom IP phone logo.
LiveChat vs. 3CX: A Feature-by-Feature Comparison
Let’s dive into the features of each live chat solution. Check out the table below to see how they stack up in a side-by-side comparison:
Choosing the Right Platform: LiveChat vs. 3CX
If you are looking for a dedicated live chat solution for your business and need advanced features, LiveChat is the best choice. It offers over chile business directory 200 integrations, includes mobile support, and has a wide range of reporting features. Overall, it is suitable for larger businesses, but it can still work for SMBs and startups because it is a low-cost system.
Alternatively, businesses that already use 3CX Phone System can get the live chat feature for free. Although it is a basic option, it will integrate with WhatsApp and WordPress and is priced right. If you are a small business, you will reap the benefits. However, larger businesses may find that the costs outweigh the benefits.
