You will find four levels of LiveChat: Starter, Team, Business, and Enterprise. Let’s discuss each of them in more detail.
The Starter package costs $20 per month if billed annually ($24 per month if billed monthly). This is the basic tier, so you only get a few features, such as One Assistant, traffic monitoring for up to 100 visitors, and tracking of apps, websites, and more.
Next up is the Team package, which costs $41 per person if billed annually ($49 per person if billed monthly). This comes with the basic features of Starter, though you do get three sources for response suggestions, SMS functionality, tracking up to 400 visitors, pre-chat/post-chat polls, canned responses, and more.
If you choose the Business package
it costs $59/person if billed annually ($69/person if billed monthly). It comes with the features found at the team level, although you do get 10 sources for reply suggestions, tag suggestions, chat summaries, and more.
Finally, you will find the Enterprise package, which includes all the features available on LiveChat. However, you will need to request a call to receive a quote based on your needs.
3CX Overview
Now let’s turn our attention to 3CX, which is a business communications system designed to replace the traditional PBX (Private Branch Exchange). Ultimately, it is an all-in-one solution for live chat, messaging, video conferencing and calling.
Chat features
When you choose 3CX, it’s easy to adopt the telemarketing data most effective live chat strategy for your website thanks to these features:
- WhatsApp for Teams
- Customer Story
- WordPress Plugins (Free)
- Team Collaboration
- Zero cost solution (if you have safety authentication score beyond technological components a telephone switchboard)
- Easily switch to a call when needed
ticket office
Since 3CX offers a built-in call center, you get advanced features like ticketing. If someone has an issue that the agent can’t resolve, easily chile business directory escalate it to another professional.
Reporting
Creating easy to understand reports is crucial because you need to know which agents are performing well. 3CX does offer analytics, although it is primarily for calls. However, you can use WordPress plugins to help you generate them for live chat only.
Integrations
While 3CX does offer some integrations, there aren’t as many as LiveChat. Here are your options:
- WordPress
- Zamada
- Zoho Desktop
- MS Team
- A handful of CRM systems
- Microsoft 365
How 3CX Integrates With Your Phone System
Using 3CX is quite simple and integrates with your existing phone system. Simply sign up for a free trial or the free version if you only have 10 users. You get a business number, live chat, video conferencing, remote working capabilities and much more.
