the point of collecting data is to do something with it. When you make changes based on customer feedback, let them know through personalized emails, in-app notifications, or social media announcements. Showing customers how their feedback influenced change builds trust and makes it more likely that they’ll refer you to others — and respond to future surveys.
Reflect on previous surveys: not all surveys provide will provide the data you want. Look at past surveys to see which have worked well before and what could be improved for stronger results.
Salesforce mascot einstein showcasing the title slide of the state of service report.
Dig into our latest customer service research.
High-performing service organizations
are using data and ai to generate revenue while cutting costs — without sacrificing the customer experience. Find out how in the 6th edition of the state of service report.
Types of customer service questions, plus examples
you’re ready to create your own customer satisfaction thailand phone number list survey. You know to include different kinds of questions depending on the type of feedback you want. But what specific approach should you take?
Your questions can range from
general to specific depending on the information you’re au emai list after. For example, rating scales may help you understand general satisfaction and set a csat benchmark.
But want to know more about customers’ experiences screenshot of a sales with specific products or product features? Consider having them tell you in their own words.
